The Passport Office

Customer Service

April 27, 2024 9:38 AM

 

About Us

US Passport Group 123 Inc (DBA The Passport Office) is a passport courier service that has been operating since 2014.

Our leadership has experience dating back to 1993, and since then we have successfully aided thousands of travelers in obtaining expedited passports for their trips.

Refund Policy

Orders are refundable up until applications are submitted to the U.S. Department of State processing authority.

Orders placed online that have yet to be shipped to one of our processing centers are entitled to a full refund. Orders sent into one of our processing centers that require return shipping are entitled to a full refund, minus shipping fees for return of documentation to the client.

Defective Passports

Passports issued by the US Department of State containing incorrect information may be resubmitted to the issuing authority using our service at no additional charge. However, clients may have to pay the issuing authority an expedited processing fee or a passport renewal fee.

Customer Remorse

Clients who have accidentally purchased our service and have yet to send in any documents are entitled to a full refund as stated above. Those who do send documents are free to come retrieve them from our office, or we can issue a full refund minus the cost of shipping.

To cancel service, simply contact us via phone or email. Inform the agent of your need to cancel your service. A refund should be issued within 3-5 business days from the date of your order cancellation.

Shipping Policy

Passports can be shipped to any U.S. state, including territories such as Puerto Rico and Guam. Certain restrictions may apply depending on the availability of space for passport processing at a given agency.

Shipping is charged at time of purchase.

We use FedEx and USPS to ship packages, though the method is dependent on the information provided by the applicant and the availability of space at a given U.S. Department of State Agency.

Passports are shipped out typically on the day that they are received by the issuing agency. Shipping times range from 1-3 days depending on the service level paid for. US Passport Group 123 holds no liability for delays in shipping.